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Sorry seems to be the hardest word (to get right)

If you listen to Elton, Sorry seems to be the hardest word. Not in my house. I hear the word “sorry” a lot. It’s usually spilling out of one of my daughter’s mouths at a furious pace in an attempt to muffle the cries a sister. We’ve all heard these apologies. They’re the “sorry we…

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Media in the Time of Covid

Last week the manager of an aged care home told me, the media being on her doorstep, in the event of a covid outbreak, is her worst nightmare. It doesn’t surprise me that she feels this way. Almost everyone we meet in crisis media training is full of dread when it comes to the media.…

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Fear

Imagine you’re speaking to the media, or about to present to your peers. Your breath gets shorter, your palms get sweatier, you feel like your stomach is performing a double pike an Olympic gymnast would be proud of. If you’ve ever been to a ThinkBox communication or media training workshop, you’ll know we  normally kick…

Businessman Stop Domino Effect. Risk Management and Insurance Concept

Crisis Insurance

I’ve got a bunch of clients who want media training so they can be ‘go-to’ talent for the media. They want to learn to speak well, calm their nerves, answer the questions seamlessly, sound intelligent  and use the media to help raise their profile. Great. But, on the other hand, I have a bunch of…

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Coping with a Crisis

When my kids hurt someone, whether it was intentional or not, I encourage them to apologise. I find myself blurting out instructions like ‘say sorry to your brother’ all the time. But then, like a lot of us, I normally take it one step further and say ‘now, make it better’. Snatch a toy? Say…

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The Science of Storytelling

Eight years ago, I sat in a room and listened to a scientist tell a story.  Let’s be honest, that can go two ways. A brilliant medical director speaking to a room with zero scientific understanding, and that included me! Most of the audience had never heard of him, his specialties, his achievements or any…